Do you have a guestbook for your guests to sign after they have stayed at your property? What is your percentage of people who write comments in it? I have people say wonderful things at check out or in emails but so many of them don't write in the book. I keep it with the welcome book with a pen and ask people to sign it before they leave. I don't know why so many people don't take a few minutes for a quick note. Thoughts? Or just have a look:-goo.gl/sy2uFu